FAQ Category

FAQ

  • Q How do I place an order?

    A Once you confirm the model, configuration, and color, we will send you a proforma invoice (PI) with bank details.
    · Transfer a 30% deposit and share the bank slip with us.
    · We will process your order in our ERP system, conduct an internal review, and provide technical advice and an estimated delivery date.
    · After receiving the deposit, we will start the design and material procurement process.
    · Typically, orders are completed within 35-45 days. During this period, we will keep you updated on the production progress at each stage.
    · Once the machine is fully assembled and tested, we will update the PI with the shipping cost and request the balance payment.
    · After receiving the final payment, we will arrange shipment promptly.
  • Q Can I install my own camera?

    A Yes, we are open to customers installing the cameras themselves.
    We provide a hexagonal camera mounting box. It includes DC12V, 24V, 48V cable and POE switches for easy wiring.
  • Q What camera options are available?

    A We collaborate with leading CCTV brands like HIKVISION, DAHUA, and UNV to offer powerful and affordable cameras, such as:
    · 180° wide-angle bullet cameras.
    · 25x optical zoom PTZ cameras.
    · 360° fisheye cameras.
    · Thermal imaging cameras.
    For more models and details, please contact our sales team.
  • Q Where can the Solar CCTV Tower be used?

    A · Worksites, mines, warehouses, ports, squares, and tourist attractions to prevent and monitor violent or critical incidents.
    · Marathons, outdoor concerts, and public gatherings to manage temporary safety events.
    · Power plants, oilfields, and forests to reduce fire risks.
    · Coasts, dams, and rivers to monitor hydrological data.
  • Q What is the Solar CCTV Tower?

    A The Solar Tower is a state-of-the-art integrated IOT product for both residential and industrial applications.
    It features eco-friendly, zero-emission, self-powerd, and 24/7/365 continuous operation,with powerful functionality, mobility, and cost-efficiency, it helps user manage worksite flexibly, timely, and comprehensively. Applications include security, lighting, communication, broadcasting, and external power supply.
  • Q Our generator are exported to more than 100 countries and are deeply trusted by customers?

    A Our generator are exported to more than 100 countries and are deeply trusted by customers.
  • Q UNIV Power's generators are used in industrial?

    A UNIV Power's generators are used in industrial, backup power and rental applications. 
  • Q We have more than 16 years of production and R&D experience?

    A We have more than 16 years of production and R&D experience. 
  • Q UNIV power provides reliable and high quality diesel generators?

    A UNIV power provides reliable and high quality diesel generators. We produce open diesel generators, silent diesel generators. 

CONTACT US

 Phone: +86 15257010008

 Email: james@univcn.com

 Tel: 0086-0570-3377022

 

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